Overview

Driven Network and Database Professional with experience in providing computer and system support. Skilled at providing end user customer support, leadership, and training. Excellent with audio, video, and computing equipment.

Info

Erie, PA
www.MasonFife.com

Skills

Web Development
Adobe Photoshop
Communication
Time Management
Deadline-driven
Problem Solving
Leadership
Management

Certifications

Testout PC Pro

Experience

Database Administrator

  • Enhance query performance by optimizing database structures and indexes.
  • Create, implement, and oversee data integrations and extracts across multiple systems and databases.
  • Ensure a user-friendly experience and accurate information by assisting with the development, maintenance, and updates of the organization’s websites.
  • Manage asset tracking systems to ensure accurate oversight and management of the organization’s assets.

IT Technician

  • Provides desktop, application, digital resources, and operating system support and training to teachers, and staff.
  • Maintenance and repair of all digital equipment including, but not limited, computers, printers, and peripherals.
  • Evaluate software and online resources for classroom use throughout the District.

Service Lead

  • Responsible for assigning tickets to services team members to maintain a smooth workflow and handle ticket volume effectively.
  • Provided assistance and guidance to team members whenever they required help with a ticket or task, ensuring their productivity and success in revolving customer issues.
  • Managed the training of newly hired employees, equipping them with the necessary knowledge and skills to excel in their roles and seamlessly integrate them into the company.

Technical Support Representative

  • Exceptional technical assistance and support for computer and technology-related issues.
  • Swift emergency response to minimize business disruptions
  • Optimized user experience through setup and configuration computers and other technology devices.
  • On-site installation, troubleshooting, and proactive support to help clients optimize their computing equipment.

Internship

  • Assisted with adding Chrome Books to the school network.
  • Built customized computers from classroom projects to enhance learning experiences.

Education

Erie Institute of Technology | Network Database Professional